Front Desk Receptionist

Overview

We are seeking a reliable and customer-focused Front Desk Receptionist to manage daily front-of-house operations. This role is key in ensuring smooth appointment scheduling, accurate sales processing, and providing excellent customer service in a fast-paced environment.

1. Appointment Management

• Handle booking, rescheduling, and cancellations of customer appointments
• Manage daily appointment schedules to optimize outlet efficiency
• Coordinate with therapists to ensure smooth service flow

1. Sales & Billing

• Accurately key in sales invoices and process customer payments
• Ensure proper recording of packages, services, and product sales
• Assist in basic daily sales reconciliation

1. Customer Service

• Greet and attend to walk-in and existing customers
• Respond to customer inquiries (in-person, phone, WhatsApp)
• Provide basic service information and recommend suitable packages

1. Administrative Duties

• Maintain customer records and update system accurately
• Prepare basic reports and support outlet documentation
• Ensure front desk area is clean, organized, and presentable

1. Ad Hoc Duties

• Assist with operational tasks as required by management
• Support team in daily outlet activities

• Basic computer literacy (comfortable with POS systems, spreadsheets, and messaging platforms)
• Strong organizational and multitasking skills
• Able to work in a fast-paced and high-pressure environment
• Good communication and interpersonal skills
• Positive attitude, responsible, and customer-oriented