Front Desk Receptionist

Company Description

Our expert trainers utilize scientifically backed methods to create customized plans that yield small weekly results, leading to remarkable transformations over time.

• Scheduling appointments with clients to start new packages.
• Assigning Sales Reps with scheduling consults
• Following up with leads and sign-ups
• Following up with Social Media Leads (Instagram & Facebook)
• Updating systems and files with new client information
• Assisting with Payroll every end of month
• Monitoring the front desk and answering incoming calls, greeting customers as they enter the gym, and answering questions about ONE’s services.
• Processing Personal Training Packages and Payments
• Taking care of basic customer service tasks such as answering phones, greeting clients by name, and checking in with clients
• Updating client records with new contact information and payment details
• Maintaining client sessions & records and processing fees as directed by management.
• Collecting payment from clients for personal training services rendered
• Explaining gym policies and procedures to new clients and helping them get acquainted with the facility.
• Maintaining cleanliness / Carrying out regular cleaning and maintenance of the Front Desk area
• Recording and keeping clear and accurate records of all queries, complaints, lost property, and repairs and ensuring the Information is delegated to, and resolved by the relevant department.
• Undertake other Duties, of a similar professional nature and commensurate with the role, at the request of Managers

• Highly energetic individuals, with cheerful personalities with a strong enthusiasm for fitness.
• Must possess prior experience as a receptionist (or similar) for a minimum of 2 years.
• Customer service oriented
• Able to work retail hours (5.5 Working Days)
• Ability to work well with diverse age groups and people
• Experience in clerical, MS Office, Google Suite, and administrative skills
• Management of office equipment
• Maintaining a clean and enjoyable working environment
• Great communication and interpersonal abilities
• Good organizational, planning, and leadership skills
• Familiarity with office management procedures
• Able to complete administrative tasks with minimal supervision
• Some knowledge and experience in Operations, Human Resources, and Finance are desirable
• Some knowledge and experience using Mindbody Online is desirable