Operations Executive - Toa Payoh

Job Description – Operations Executive

About the Role

We are seeking a proactive and detail-oriented Operations Executive to support the daily operations of our hotel. The role requires excellent coordination skills, problem-solving ability, and a strong sense of responsibility to ensure smooth business operations and enhance guest satisfaction.

• Oversee and coordinate day-to-day hotel operations to ensure efficiency and service excellence.
• Assist in staff scheduling, attendance tracking, and manpower allocation.
• Support procurement processes including supplier coordination, stock monitoring, and invoice handling.
• Work closely with the Front Office, Housekeeping, and other departments to maintain smooth operations.
• Assist in handling guest feedback, complaints, and service recovery when required.
• Prepare reports and operational documentation for management review.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Provide administrative support to HR and management when needed (e.g., onboarding, training coordination, MOM-related applications).

• Diploma or equivalent qualification; hospitality or business-related field preferred.
• At least 1–2 years of relevant working experience in hotel operations or administrative support (hospitality experience an advantage).
• Strong organizational and multitasking skills with attention to detail.
• Good communication and interpersonal skills; bilingual ability (English & Mandarin) preferred to liaise with guests and staff.
• Proficient in Microsoft Office and hotel management systems.
• Able to work independently as well as part of a team in a fast-paced environment.