Human Resources Manager - Toa Payoh

apartmentMillennium Hotels and Resorts placeToa Payoh scheduleFull-time calendar_month9/7/25

Human Resources Manager

Reporting to the Director of Human Resources (DoHR), the key areas of responsibility are:

To partner with the DoHR and Hotel HODs to create and support the hotel’s business strategies.
To lead and support all aspects of the associate experience that impacts the organization business performance.
To develop action plans, direct and coordinate human resources activities, such as employment, compensation, labour relations, benefits, training, and employee services.
To support the hotel with departmental training requirements in collaboration with the department heads and their departmental trainers.
To collaborate with department heads to assess training needs.
To provide on-going support to department heads in their team’s coaching and skills development.
To monitor training effectiveness and make improvements where necessary.
To identify legal requirements and government reporting regulations affecting human resources functions and ensure policies, procedures, and reporting are in compliance.
To assist and prepare manpower budgets, control and analyse department costs on an ongoing basis to ensure performance against budget.
To update HR policies & procedures.
To develop staffing policies in line with the hotel’s business strategies and implement an effective system in selecting and placing the right people for the right job.
To administer payroll processing and coordinate with external payroll provider
To analyse wage, salary reports and data to determine competitive compensation plan.
To drive the company performance management process as per schedules (half yearly & annual) and to objectively measure the work performance of the employees.
To monitor and implement personal development plans and appraisals for staff.
To negotiate collective bargaining contracts and to maintain good industrial relations with the union.
To manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability.
To ensure completion of management reports for head office and region.
To assist and resolve team member and management queries.
To review staff cafeteria menus and discuss the monthly special menus with the chef.
To handle staff engagement activities such as townhall and Dinner & Dance.
To carry out any other duties and responsibilities as assigned.

Requirements:

Degree in Human Resources, Business Administration, or relevant experience in the same capacity.
Minimum of 5 years of experience in HR management, preferably within the hospitality industry.
Proven experience in learning and development, talent acquisition, employee relations, and payroll processing.
Strong knowledge of local employment laws and regulations.
Excellent communication, interpersonal, and problem-solving skills.
Ability to handle sensitive and confidential information with discretion.
Energetic, proactive, self-driven, and highly motivated team player with an interest in the hospitality industry.
Adaptable, determined, and eager to thrive in a fast-paced environment that encourages change and achievement.

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