Sales Administrator (Maternity Cover - 9 months Contract)

eCloudvalley is looking for a passionate and dedicated Sales Admin to provide excellent administrative support to our Business Development Team. Provide administrative and operational support to our Business Development Team. The ideal candidate is a strong multitasker with excellent customer service skills and the ability to communicate effectively with customers and internal stakeholders.

With continued business growth and regional expansion, we are seeking a highly motivated Sales Administrator to support and strengthen our growing team. This is an excellent opportunity to work alongside experienced engineers and account managers while developing your skills and advancing your career within a progressive and fast-growing technology company in ASEAN.

• Ensure availability to support critical billing and reporting activities on the 4th and 5th of each month (off-in-lieu provided if these fall on non-working days), and assist in onboarding customers, including initial setup and billing configuration.
• Provide end-to-end sales administrative support to the business development team, ensuring smooth sales operations and processes.
• Prepare, review, and manage quotations, sales orders, contracts, and related documentation accurately and within timelines.
• Managed cloud billing operations, including subscription setup, usage tracking, invoicing, and billing adjustments.
• Coordinate monthly billing cycles and ensure timely and accurate invoice processing, particularly for recurring and usage-based services.
• Work closely with finance and internal stakeholders to reconcile billing discrepancies, credit notes, and ensure smooth billing fulfilment.
• Maintain accurate customer records in billing systems, including contracts, pricing, and renewal schedules.
• Track sales orders and billing status, providing updates to stakeholders, and supporting reporting (e.g., revenue summaries, outstanding invoices).
• Support contract renewals, subscription extensions, and purchase order validation in alignment with agreements.
• Handle customer billing inquiries and resolve issues promptly, escalating when necessary.
• Ensure compliance with internal controls, maintain proper documentation/ filing, and support process improvements and regional invoicing activities.

• Candidate must have at least two years of relevant sales admin experience providing support to the sales team.
• Passionate, self-motivated, results-oriented mindset
• Can effectively work with minimal supervision and with a team
• Proven organisational and time management skills
• Proficient with Microsoft Office (especially Word, Excel, and Outlook)
• Proficient in English and Chinese (written and spoken)

Interested candidates are invited to apply online. Only shortlisted candidates will be notified. Thank you for applying.