Bukit Merah - IT Support Specialist

apartmentFLINTEX CONSULTING PTE. LTD. placeBukit Merah calendar_month18/7/25

Job title: IT Support Specialist

Contract Period: 12 months

Job Duties

Act as the first point of contact for all user support related queries at the Service Desk
Participate in and implement infrastructure projects
Monitor infrastructure stability like Wifi, Printer, or Sharepoint
In charge of inventory of all kinds of hardware like PCs/ scanners/ consumables as well as regualry Storeroom clean-up
Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request
Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request
Regularly provide statistical reports about support cases and incidents
Collaborate with other IT Teams
Support and regular checks that the conference rooms are properly working
Handling vendors regarding hardware related changes, repairs and quotations
Support new joiners with providing the requested hardware package
Help user relocations within the building

Requirements:

Diploma or above in Computer Science, Information Technology or relevant discipline
1-2 years' experience in user support and helpdesk duties
Strong problem solving and system troubleshooting skills
Technically proficient in Microsoft Office, Windows desktop and Apple iOS
Good interpersonal and communication skills
Knowledge of ServiceNow Ticketing system is a plus

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