IT Support Engineer

Job Responsibilities:

• Provide Level 1 to 3 remote and on-site IT technical support, diagnosing and resolving user issues efficiently.
• Set up, configure, and maintain computers, software, and peripherals for new and existing users.
• Manage and maintain IT systems and infrastructure, including firewalls, servers, network devices, NAS, CCTV, AV systems, access control systems, and industry-specific applications.
• Coordinate with vendors for IT equipment and software repair, maintenance, and technical support.
• Maintain and update IT asset inventory to ensure accurate tracking of resources.
• Support deployment of IT systems in new projects and contribute to technical solution assessments aligned with business needs.
• Create and update IT documentation and user guides to enhance support efficiency and knowledge sharing.

Job Requirements:

• Diploma or Degree in Computer Science, Computer Engineering, or a related field.
• Minimum 3–5 years of experience in IT technical support or system administration.
• Proficient in IT troubleshooting, system setup, upgrading, and maintenance.
• Strong knowledge of Windows Server and related services such as Active Directory, DNS, GPO, and DHCP.
• Experience with Linux OS, VMware, or DevOps tools is an added advantage.
• Excellent problem-solving skills with a responsible and service-oriented mindset.
• Fluent in both Mandarin and English, with the ability to work effectively in a bilingual environment.
• Familiarity with IT applications in the construction or engineering industry is a plus.