Warehouse Operations Manager

Contributes to the goals of operational and service excellence in the warehouse operations.

• Oversee end-to-end warehouse operations including inbound, outbound, storage, and inventory control
• Ensure timely and accurate order fulfillment in line with customer SLAs
• Monitor KPIs (e.g., productivity, accuracy, turnaround time) and implement improvements
• Act as the key point of contact for 3PL clients
• Manage client expectations, service performance, and issue resolution
• Conduct regular service review meetings with customers
• Ensure accurate inventory records and conduct regular cycle counts and stock audits
• Maintain compliance with local regulations, customs requirements, and safety standards
• Lead, train, and develop warehouse and custom service staff
• Plan manpower allocation and optimize workforce productivity
• Identify process gaps and drive continuous improvement initiatives
• Manage warehouse operating budget and control costs
• Ensure compliance with workplace safety and health (WSH) regulations
• Other duties as assigned

• Ability to work in warehouse conditions
• Willingness to travel to offsite locations, including shipyards, ports, and customer premises
• Strong leadership and people management skills, with the ability to motivate and manage large teams
• Excellent problem-solving and decision-making abilities in a fast-paced operational environment
• Good communication and stakeholder management skills, including handling clients and vendors
• Ability to work under pressure and manage multiple priorities effectively
• Strong analytical mindset, with the ability to track and improve operational KPIs
• Hands-on, with a willingness to be on the ground and support operations when required
• Good understanding of safety practices and risk awareness in warehouse and industrial environments
• Ability to adapt to changing operational needs, including offsite and project-based work
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and warehouse systems
• Tertiary qualification in a relevant field
• ·Minimum 5–8 years of warehouse operations experience, preferably in a 3PL environment
• Proven experience in managing large teams and multiple clients
• Strong knowledge of WMS and inventory management systems
• Familiar with Singapore customs regulations and bonded warehouse operations (preferred)
• Strong leadership, problem-solving, and communication skills
• Ability to work in a fast-paced and dynamic environment.
• Strong organizational and planning skills