Operations Manager

Operations Manager

Permanent | 5-Day Work Week | Sundays & Public Holidays Off

We are an established two-location dental practice seeking a confident and emotionally steady Senior Clinic Manager to lead our team of approximately 25-30 staff across clinical, nursing, customer service and administrative functions.

This is a leadership position reporting directly to the Managing Director, responsible for people leadership, roster governance, operational excellence and change management during a major transformation year.

Key Responsibilities

• Lead and supervise clinical and front desk operations
• Coach team leaders and ensure good coordination between clinical and front office teams
• Manage recruitment, onboarding, performance appraisal and disciplinary processes
• Maintain professional, respectful and high-performing workplace culture

• Generate and manage weekly master roster across two clinics (6-chair and 3-chair)
• Ensure fair allocation of shifts, evenings and Saturdays

• Oversee day-to-day clinic operations and ensure smooth workflow
• Streamline clinical workflows and SOPs to maintain high service standards and improve daily operational efficiency.
• Lead dental assistant training and performance reviews to ensure all clinical staff meet high technical and safety standards.
• Maintain professional, legal and regulatory compliance (MOH and statutory requirements)
• Ensure high standards of hygiene, infection control and workplace safety
• Ensure that all equipment are in good working condition
• Ensure that the facilities, furniture and fittings are in good condition
• Manage end-to-end technical operations, including hardware troubleshooting, electrical outage response protocols etc.
• Oversee inventory and purchasing processes
• Procurement of dental equipment

• Lead automation initiatives
• Lead SOP improvements and workflow redesign
• Coordinate operational continuity during renovation
• Business expansion

• Past clinical work experience in dentistry is a requirement
• Minimum 2 years managing teams of more than 20 people is essential

• Experience as a medical nurse in a clinical setting may be considered
• Polytechnic Diploma or Degree (Healthcare / Business / Hospitality preferred)
• Proven experience handling complex rostering
• Strong conflict resolution and emotional regulation skills
• Decisive yet respectful leadership style
• Good command of spoken and written English
• Fluency in local mother tongue is preferred
• Must work at least one evening and Saturdays

• 5-day work week
• All Sundays & Public Holidays off
• Annual discretionary performance bonus
• Medical benefits
• Excellent dental benefits (staff & immediate family)