Operations Executive (Automotive – Post-Sales Execution)

The Sales & Operations Executive supports the end-to-end execution of all sales activities after the signing of the Vehicle Sales Agreement (VSA). This role focuses on operational follow-through, customer coordination, documentation control, and balance payment tracking to ensure timely deal closure and high-quality vehicle delivery.

Key Responsibilities

• Track all signed VSAs and maintain an accurate execution pipeline.
• Follow up with customers on outstanding balance payments, financing approvals, and required documentation.
• Coordinate with Sales Consultants (SCs) to ensure timely completion of customer commitments.

• Arrange and coordinate vehicle inspections, PDI, logistics movements, and delivery handovers.
• Prepare and verify all delivery documentation, ensuring completeness and accuracy.
• Support customer communications on delivery timelines and outstanding requirements.

• Update internal systems and trackers on payment status, delivery readiness, and exceptions.
• Flag ageing cases, risks, or discrepancies to the Sales & Operations Manager early.
• Assist in resolving operational issues, customer queries, or internal escalations.

• Ensure all activities are carried out in accordance with internal SOPs and compliance standards.
• Maintain proper filing and records for audit and reporting purposes.

• Prepare daily and weekly operational status reports.
• Liaise with Finance, Credit, Logistics, and Service teams on execution matters.
• Any other ad hoc operational duties as assigned.

• Diploma in Business Administration, Operations, Logistics, or related field.
• 1–3 years of experience in automotive operations, sales administration, customer service, or similar roles.
• Strong attention to detail and high level of responsibility in handling payments and documents.
• Well-organised, able to manage multiple cases concurrently under deadlines.
• Good communication skills, comfortable dealing with both customers and sales staff.
• Proficient in Microsoft Excel and basic reporting tools.
• Experience with CRM or dealer management systems is an advantage.