Application Support/Data Support Analyst

apartmentHELIUS TECHNOLOGIES PTE. LTD. placeBukit Merah scheduleFull-time calendar_month18/4/26

Job Reference No:

M-2025-1505

Job Role:

Augmentation Consultant

Years of Experience

At least 4 - 5 years’ experience in business analysis, system support, development, implementing system and maintaining IT systems

Role and Responsibilities

Improve IT Operation business process and documentations.
Triage of issues, including logging, tracking, routing and

categorizing reported incidents and service requests.

Support users and provide resolutions for L1 issues, including

common problem / issue in FAQ, inquiries and essential

troubleshooting tasks.

Managing of the service desk common mailbox.
Prepare monthly report and support User Access Matrix review.
Communication of operation matters to stakeholders (e.g.

system downtime, new implementations)

Requirements / Qualifications

Bachelor’s degree in Computer Science, Information

Technology, or a related field.

Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills
Ability to work collaboratively in a team environment.

Thanks, and Best Regards

Lini

Recruitment Consultant

R22108463

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