Application Support/Data Support Analyst

apartmentHelius Technologies placeSingapore River scheduleFull-time calendar_month18/4/26

Years of Experience
At least 4 - 5 years’ experience in business analysis, system support, development, implementing system and maintaining IT systems
Role and Responsibilities
Role and Responsibilities

Improve IT Operation business process and documentations.
Triage of issues, including logging, tracking, routing and

categorizing reported incidents and service requests.

Support users and provide resolutions for L1 issues, including

common problem / issue in FAQ, inquiries and essential
troubleshooting tasks.

Managing of the service desk common mailbox.
Prepare monthly report and support User Access Matrix review.
Communication of operation matters to stakeholders (e.g.

system downtime, new implementations)
Requirements / Qualifications
Requirements / Qualifications

Bachelor’s degree in Computer Science, Information

Technology, or a related field.

Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills
Ability to work collaboratively in a team environment.

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