Application Support Engineer

The ideal candidate thrives on hands-on engineering, enjoys problem-solving, and values close collaboration with both customers and product teams.

Key Responsibilities:

• Conduct pre-sales test cuts to demonstrate machine performance and capabilities.
• Provide post-sales support, including troubleshooting and technical assistance.
• Deliver training sessions to new users to ensure effective machine operation.
• Collaborate with product development teams by sharing customer and market feedback to guide new product design.
• Travel to regional countries as needed to support customers, deliver training, and conduct demonstrations.

Requirements:

• Minimum Diploma / Degree in Engineering (Mechanical, Manufacturing, or a related field).
• Strong interest in hands-on work with machinery
• Proficiency in SolidWorks, Microsoft Office
• Excellent critical thinking and problem-solving skills
• Strong communication skills for customer interaction and training
• Willingness to travel regionally when required.
• Prior experience as a machine user (Wire Cut/EDM) is an advantage.
• Background in application engineering or technical support roles is beneficial