Service Desk Agent (Staggered Day shift works, NUS Central Library) - Toa Payoh
Alphaeus Pte. Ltd. Toa Payoh Temporary
Job Responsibilities:
- Provide First Call Resolution (FCR) technical support via phone and email.
- Troubleshoot and escalate incidents to Level 2 teams when necessary.
- Keep users updated on incident status and follow up until closure.
- Classify and prioritize incidents according to work instructions.
- Maintain accurate documentation of each case.
- Notify the Team Lead of any unusual call surges or trends.
- Ensure service levels and customer satisfaction are consistently met.
Job Requirements:
- Minimum Diploma in IT-related fields
- At least 1 year of experience in end-user support (Desktop or Technical Service Desk)
- Note: Non-technical customer service experience (e.g., general call center) will not be considered
- Strong knowledge of:
- Microsoft Windows OS
- Active Directory account administration
- Microsoft Outlook
- Mobile device support
- Familiarity with BMC Remedy ITSM is a plus
Alphaeus Pte. Ltd.Bedok, 9 km from Toa Payoh
Working Hours: 5 Days a week (Shift works and weekend duty required)
8AM to 5PM/ 12:30PM to 9:30PM
Length of Contract: 1 Year (Renewable)
Location: East
Summary:
Service Desk Agent is responsible for providing assistance to end users...
Alphaeus Pte. Ltd.Geylang, 4 km from Toa Payoh
Requirements:
• Minimum Diploma in IT-related fields
• At least 1 year of experience in end-user support (Desktop or Technical Service Desk)
• Note: Non-technical customer service experience (e.g., general call center) will not be considered
• Strong...
Primestaff Management ServicesBedok, 9 km from Toa Payoh
We are hiring IT Service Desk Engineer Interns to join our support team and gain real-world experience in IT operations and customer service. This role offers hands-on exposure to user support, account administration, incident management...