[Internship] Service Desk Engineer - Bedok
Primestaff Management Services Bedok Full-time
We are hiring IT Service Desk Engineer Interns to join our support team and gain real-world experience in IT operations and customer service. This role offers hands-on exposure to user support, account administration, incident management, and technical troubleshooting.
Key Responsibilities:
- Respond to IT service requests via phone, email, or ticketing system.
- Provide first-level support for hardware, software, network, and access issues.
- Assist with user account setup, password resets, and system access controls.
- Document incidents and resolutions accurately.
- Support Install, Move, Add, and Change (IMAC) requests and system configurations.
- Escalate unresolved issues to relevant technical teams as needed.
Requirements:
- Strong interest in IT support and service delivery.
- Good communication and problem-solving skills.
- Basic knowledge of IT systems, networks, and user account management.
Gain valuable IT support experience and develop key technical and communication skills in a dynamic environment.
Alphaeus Pte. Ltd.Bedok
Working Hours: 5 Days a week (Shift works and weekend duty required)
8AM to 5PM/ 12:30PM to 9:30PM
Length of Contract: 1 Year (Renewable)
Location: East
Summary:
Service Desk Agent is responsible for providing assistance to end users...
ITCAN PTE. LIMITEDGeylang, 4 km from Bedok
and escalate incidents to 2nd level resolver groups as per work instructions.
3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4. Maintain ownership of cases and follow-up on reported issues...
Alphaeus Pte. Ltd.Geylang, 4 km from Bedok
Requirements:
• Minimum Diploma in IT-related fields
• At least 1 year of experience in end-user support (Desktop or Technical Service Desk)
• Note: Non-technical customer service experience (e.g., general call center) will not be considered
• Strong...