Service Desk Agent (Staggered Day shift works, NUS Central Library) - Geylang
Alphaeus Pte. Ltd. Geylang Temporary
Job Responsibilities:
- Provide First Call Resolution (FCR) technical support via phone and email.
- Troubleshoot and escalate incidents to Level 2 teams when necessary.
- Keep users updated on incident status and follow up until closure.
- Classify and prioritize incidents according to work instructions.
- Maintain accurate documentation of each case.
- Notify the Team Lead of any unusual call surges or trends.
- Ensure service levels and customer satisfaction are consistently met.
Job Requirements:
- Minimum Diploma in IT-related fields
- At least 1 year of experience in end-user support (Desktop or Technical Service Desk)
- Note: Non-technical customer service experience (e.g., general call center) will not be considered
- Strong knowledge of:
- Microsoft Windows OS
- Active Directory account administration
- Microsoft Outlook
- Mobile device support
- Familiarity with BMC Remedy ITSM is a plus
Alphaeus Pte. Ltd.Bedok, 4 km from Geylang
Working Hours: 5 Days a week (Shift works and weekend duty required)
8AM to 5PM/ 12:30PM to 9:30PM
Length of Contract: 1 Year (Renewable)
Location: East
Summary:
Service Desk Agent is responsible for providing assistance to end users...
ITCAN PTE. LIMITEDGeylang
and escalate incidents to 2nd level resolver groups as per work instructions.
3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4. Maintain ownership of cases and follow-up on reported issues...
Alphaeus Pte. Ltd.Toa Payoh, 4 km from Geylang
Requirements:
• Minimum Diploma in IT-related fields
• At least 1 year of experience in end-user support (Desktop or Technical Service Desk)
• Note: Non-technical customer service experience (e.g., general call center) will not be considered
• Strong...