Geylang - #urgent hirings- service desk engineer / it helpdesk engineer
ITCAN PTE. LIMITED Geylang Part-time
Job Description & Requirements
- Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Alphaeus Pte. Ltd.Bedok, 4 km from Geylang
Working Hours: 5 Days a week (Shift works and weekend duty required)
8AM to 5PM/ 12:30PM to 9:30PM
Length of Contract: 1 Year (Renewable)
Location: East
Summary:
Service Desk Agent is responsible for providing assistance to end users...
Alphaeus Pte. Ltd.Geylang
Requirements:
• Minimum Diploma in IT-related fields
• At least 1 year of experience in end-user support (Desktop or Technical Service Desk)
• Note: Non-technical customer service experience (e.g., general call center) will not be considered
• Strong...
Primestaff Management ServicesBedok, 4 km from Geylang
We are hiring IT Service Desk Engineer Interns to join our support team and gain real-world experience in IT operations and customer service. This role offers hands-on exposure to user support, account administration, incident management...