Air Import Customer Service Manager- Up to $7000/ East

An established Freight Forwarder providing one- stop business solutions in global transportation and logistics

• Work Location: East
• Basic Salary Up to $7000 + Competitive Staff Benefits

• Leading a team of 20 customer service staff
• Handle Global Accounts customers correspondences
• Quote oversea agents and intercompany office.
• Set auto rating for import team. Cargowise knowledge will be an advantage.
• Ensure all billing, milestones KPI is up to date on Cargowise system.
• Submission of claim to carriers or in house insurance if there is any damages arise.
• Monitor incoming shipments and update POD.
• Create, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance.
• Penetrate organizational structure and develop relationship beyond main points of contact.
• Responsible to improve the day-to-day execution of the services delivered
• Maintain rates and assess yields on a monthly basis.
• Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution.
• Manage and lead business reviews; establish a quarterly review cycle, at a minimum.
• Ensure all company policies and regulatory requirements are adhered to.
• Understand customer accounts’ business strategy, objectives and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints.
• Other duties as requested

• Diploma/Higher Diploma/ Bachelor’s Degree or equivalent in related field of studies
• At least 5 to 8 years of relevant Air Import experience in the Freight Forwarding industry, managing a team of Air Freight customer service personnel
• Proven ability to lead a team and drive KPI performance (please provide details on team size and role composition)
• Strong expertise in end-to-end Air Import processes (Singapore local operations)
• Proficient in MS Office
• Cargowise or relevant Freight Software knowledge preferred
• Strong time management to manage his/her work; i.e. prioritizing and planning of work effectively to meet deadlines
• Good Interpersonal relationship, able to interact positively and effectively with co-workers, subordinates and supervisors

HOW TO APPLY?

Interested candidates, please submit your updated & detailed resume by clicking “Quick Apply”

Please provide the following information in your resume for immediate processing:

• Reasons for leaving current and previous employment (if any)
• Last drawn and/or current salary (if any)
• Expected salary
• Date of availability to commence work

All application will be treated strictly confidential and only shortlisted candidates will be notified.

EA License No.: 03C5391