IT Support Officer (Mon - Fri, 8.30am - 6pm)

About the Role

Ezynetic is looking for a driven, hands-on, and independent IT Support Officer based in Singapore to support our clients’ IT operations. This role involves end-to-end support across device setup, enterprise software deployment (including financial systems), and coordination with external vendors to ensure smooth IT project delivery.

You will take ownership of day-to-day IT operations across multiple environments, ensuring systems run reliably while providing timely and effective support to clients.

Key Responsibilities

• Ensure servers, systems, and endpoints are running smoothly, including monitoring performance, disk space, and security
• Install, configure, and maintain desktops, laptops, and Windows operating systems
• Maintain IT devices inventory
• Provide technical support via phone, remote access, or onsite troubleshooting
• Diagnose and resolve hardware, software, and network issues efficiently
• Manage and support cloud-based tools such as Microsoft 365, Teams, and Team Viewer

• Set up and manage user accounts, access rights, and profiles
• Handle password resets and access-related issues
• Support rollout and adoption of new applications and systems
• Perform testing and QA for new features and applications

• Respond to support requests within agreed SLAs
• Manage multiple support tickets and prioritize effectively
• Follow through on issues until resolution or escalation to relevant vendors
• Maintain clear documentation of issues, solutions, and system configurations

• Liaise with external IT vendors to track deliverables and ensure timely execution
• Assist in monitoring IT project progress and implementation quality
• Support deployment of financial and enterprise systems

• Perform routine maintenance and system updates
• Assist in IT documentation and process improvements
• Support overall IT administrative and operational duties

Requirements

• Diploma in IT, Computer Science, or a related field
• Hands-on experience with:
• Microsoft Active Directory
• Google Workspace
• Windows Server environments
• Microsoft Exchange (basic administration)
• One Drive

• Strong troubleshooting and problem-solving skills
• Ability to manage multiple tasks and prioritize effectively
• Good communication skills for both technical and non-technical users
• Proactive, responsible, and able to work independently

• Minimum 2–3 years of relevant IT support experience
• Degree in Computer Science or related discipline
• Basic development or scripting knowledge (e.g., C#, .NET)
• Familiarity with Microsoft SQL Server
• Understanding of networking concepts (IP, DNS, DHCP, Wi-Fi)
• Experience supporting cloud and hybrid environments
• Microsoft certifications (e.g., MS-900, AZ-900, or similar)

• Exposure to diverse client environments and real-world IT challenges
• Opportunity to work with both infrastructure and application-level systems
• Hands-on experience with cloud, enterprise software, and integrations