IT Support Engineer

Join us in Transforming Lives Together!

ARC (S) offers a wide range of services: Pathlight School, and two social enterprises, The Art Faculty and Professor Brawn.

Pathlight School is the first autism-focused school in Singapore to offer a unique blend of mainstream academic curriculum and life readiness skills. We are currently the largest special education school in Singapore and due to our further expansion, we invite candidates who have proven commitment and competence to join us in the role of IT Support Engineer.

The Team:

The Information Technology (IT) provides an enabling, robust and supportive technological environment to empower users guided by principles of accountability, security and privacy. Ultimately, it is the rocket fuel of the organisation, jetting it forward and yet safe to use.

Your Impact and Contribution:

We are looking for an energetic and passionate IT Support Engineer to help us realise our vision of building the next-gen learning community of empowered future technology leaders and learners. This role value adds through ensuring the organisation possesses a strong and secured network backbone that enhances all IT services needed by the organisation as well as by ensuring a safe and secured IT environment with zero compromises and breeches.

What You’re Involved In:

• Coordinate the end-to-end procurement process, including sourcing competitive quotes, evaluating vendor proposals, and preparing purchase justifications.
• Liaise with vendors and the Finance department to manage purchase requisitions, track delivery timelines, and ensure timely invoice processing.
• Maintain the IT & AV asset lifecycle, including tracking equipment movement (loans), administering new purchases, and managing the disposal of obsolete hardware.
• Maintain accurate inventory records and documentation for all hardware and software assets to ensure audit readiness.
• Execute termly IT & AV preventive maintenance plans to ensure equipment longevity.
• Monitor IT & AV performance and provide recommendations on the latest product offerings for future school upgrades.

• Provide 1st-line technical support for IT & AV needs during school events, training sessions, and within classrooms (e.g., AV systems, projectors, visualizers, and computers).
• Perform basic administration for educational software, portals, and applications, including user account management, updates, and patches.
• Manage the IT Hotline and Helpdesk email, prioritising and resolving urgent support requests.
• Develop user training materials and "how-to" guides to empower staff and students in using school technology.

• Provide regular status reports on ongoing projects and escalate issues to the Head of Department as appropriate.
• Strictly adhere to and preserve the confidentiality and security of all school information and data.
• Comply with school-wide policies and assist in the development of Standard Operating Procedures (SOPs) to improve departmental efficiency.
• Any other responsibilities as assigned by the Head of Department.

Requirements:

• Degree Qualification or Diploma in Information Technology / related field
• Minimum 2 years of experience in IT support
• Able to work in a fast-paced environment

• Possess good written, verbal and visual communication skills
• Hands-on, self-motivated
• Able to work independently as well as working in a team setting
• Desire to learn about autism and the passion to serve the autism community
• Foundational knowledge of procurement workflows (sourcing, PR/PO cycles, and vendor management).

Benefits

We offer a competitive remuneration package and the professional advantages of a dynamic workplace that enables your professional development and values your contributions.

We seek your understanding that only shortlisted candidates will be notified.

Our organisation is committed to protecting our children and young people from harm. We require all applicants to undergo a comprehensive screening process prior to hire.