IT Support Engineer

Job Description:

• Provide L1/L2 helpdesk support to resolve IT-related issues.
• Perform backup operations, system failure recovery, and related procedures.
• Maintain user accounts and environments in Microsoft Active Directory / Azure AD as needed.
• Regularly review server logs to identify server, network, and security issues.
• Install and maintain company-owned computers, networks, servers, network cabling, and related equipment; add, upgrade, and configure disk drives, printers, and other devices.
• Manage and troubleshoot network issues, including connectivity and security problems.
• Notify users promptly about maintenance and its impact on system and service availability.
• Assist in administering company IT security policies and procedures.
• Provide training and support to users on new systems and software.
• Maintain records of issues and solutions, and create documentation for IT processes and procedures.
• Contribute to, maintain, and update existing knowledge and established procedures.
• Perform other duties as assigned by management.

Requirements:

• Minimum Nitec, Higher Nitec, or Diploma in an IT-related field.
• 2-3 years of experience in technical support, desktop support, or a similar role preferred.
• Ability to troubleshoot and resolve issues in a Windows operating system environment.
• Experience with Microsoft Windows Server administration, Active Directory, and Group Policy Management.
• Knowledge of Cisco UC and Intune MDM administration is advantageous.
• Experience with Apple device management is desirable.
• System integrator experience is a plus.
• Strong written and verbal communication skills for customer handling and system documentation.
• Proactive team player with the ability to work independently and with minimal supervision.

Work Environment:

• Office Setting: Office environment.
• On-Call: IT support staff may need to be on-call to handle emergencies outside of regular working hours or for system maintenance.