Retail Store Manager (HOUZE+ / HOUZE / Table Matters)

About the Role

We are looking for a dynamic and results-driven Retail Store Manager to lead our retail operations for HOUZE+, HOUZE, and Table Matters stores. As part of the Matters Brand Ecosystem, you’ll play a key role in bringing our vision — “where everything in your home matters” — to life through exceptional in-store experiences.

This role requires strong leadership, operational excellence, and a passion for design, lifestyle, and customer engagement. You will manage daily store operations, team performance, sales targets, visual merchandising, and customer satisfaction.

• Store Operations & Performance
• Oversee daily operations to ensure smooth store functioning and compliance with company SOPs.
• Drive sales performance to meet and exceed monthly revenue targets.
• Monitor inventory levels, stock transfers, and product displays to ensure optimal availability and visual appeal.
• Implement and uphold operational excellence across POS systems, cash handling, and store maintenance.
• Team Leadership & Development
• Lead, motivate, and coach retail associates to achieve sales and service excellence.
• Manage scheduling, training, and performance reviews.
• Foster a positive, team-oriented environment aligned with the “Matters” brand values.
• Customer Experience
• Deliver a best-in-class customer experience that reflects the brand’s design-led, lifestyle ethos.
• Resolve customer feedback and escalations professionally and promptly.
• Cultivate long-term customer relationships through personalized service and product knowledge.
• Visual Merchandising & Brand Presentation
• Ensure that store displays and merchandising adhere to brand standards.
• Collaborate with HQ marketing and VM teams to execute campaigns and product launches.
• Maintain store aesthetics that reflect the brand’s design and functional philosophy.
• Reporting & Analysis
• Analyze sales data and KPIs to identify trends and opportunities for improvement.
• Prepare regular reports on sales, footfall, and team performance.
• Recommend strategies to optimize store operations and profitability.

• Minimum 3–5 years of retail management experience (homeware, lifestyle, or fashion preferred).
• Proven track record in achieving sales targets and managing retail teams.
• Strong leadership, communication, and interpersonal skills.
• Passionate about home décor, design, and creating memorable customer experiences.
• Proficiency in retail POS systems and basic inventory management software.
• Able to work weekends, public holidays, and retail shifts as required.

• Competitive salary package with performance-based incentives.
• Opportunities to grow within a fast-evolving lifestyle brand ecosystem.
• Staff discounts across all “Matters” brands (Table Matters, HOUZE, Aroma Matters, and more).
• Dynamic, creative work environment where design, functionality, and customer experience truly matter.

About the Brands

Together, we form part of the “Matters” ecosystem — where everything in your home matters.