Customer Care Officer (USAVE) – 12 Months | Kallang | UP TO $2800
- Location: Kallang Sector | ? Mon–Fri: 8:00am–5:30pm or 8:30am–6:00pm
- Salary: $2,580–$2,800/month + bonus
Join a leading utilities group as a Customer Care Officer (USAVE) on a 12-month contract, with the possibility of extension or conversion. You’ll be the first point of contact for customers, helping resolve enquiries efficiently while delivering excellent service.
Key Responsibilities:
- Manage customer enquiries across digital platforms (voice and non-voice), ensuring timely resolution.
- Handle enquiries and complaints, including high consumption, bill presentation, account opening/termination, and bill adjustments.
- Meet productivity and quality standards.
- Perform other ad-hoc duties as assigned.
Requirements:
- Minimum 2 years of contact centre experience handling voice and/or non-voice channels.
- Strong customer service skills with excellent communication, written, and interpersonal abilities.
- Ability to work independently while contributing effectively to a team.
- Good attendance record in previous roles is important.
Additional Notes:
- Candidates will undergo a typing test.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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