Manager, Healthcare Performance & Innovation Office (HPIO)

Reporting to the Head of HPIO, you will be responsible for driving and supporting continuous improvement and innovation initiatives to improve the quality of care, patient safety, productivity and experience of both patients and employees in SACH and community care.

Responsibilities:

• Support SACH leadership in developing, planning and implementing continuous improvement and innovation programmes
• Develop, conduct and customize training and hands-on application programmes in Lean Thinking, Human Factors Analysis & Classification System methodologies
• Introduce Ensure Safer System (ESS) Framework to SACH
• Support St. Andrew’s Senior Care Centres/ Active Ageing Centre Quality Assurance Committee and relevant improvement work
• Monitor SACH Performance Dashboard and drive improvement
• Lead the efforts of implementing the Data-driven Decision-Making System (DDDMS) in SACH
• Facilitate review of Serious Reportable Events (SREs) and ensure prompt submission to MOH
• Organize the annual St. Andrew’s Quality Day with St. Andrew’s Nursing Homes
• Collaborate with external organizations for quality improvement efforts, such as organizing Quality Conferences and cross-institutional improvement projects
• Any other tasks as assigned by HOD

Requirements:

• A degree in Business / Industrial Design / Engineering / Medicine / Nursing / Pharmaceutical Science
• A Certified Lean Six Sigma Green or Black Belt
• At least 5 years of relevant work experience in healthcare
• Experience in facilitating workshops and conducting training
• Experience in applying Design Thinking framework and other human-centric design techniques, including persona development, jobs-to-be-done, crafting of insights, journey mapping, rapid prototyping and the building of wireframes, clickable or physical prototypes is highly preferred
• Experience in design and marketing will be an added advantage
• Excellent planning, analytical, problem-solving and communication skills are essential
• Is highly self-motivated and driven, possessing a positive can-do attitude and the perseverance to overcome challenges