IT Service Desk | 8.5 Hr Shift | 5.5 Work Days | 1 Year Contract | East | $3,000 - Bukit Merah
RecruitFirst Bukit Merah Full-time
Location (Nearest MRT): East
Salary: Up to $3,000 Basic Salary
Salary: Up to $3,000 Basic Salary
Duration of Work: 1 Year Contract (Renewable!)
Work Day & Hours:
- Monday to Friday, 8.5 hours staggered shift between 7.30 am – 7.30 pm
- Saturday, 7:30 am – 2:00 pm
Responsibilities:
- Provide frontline technical assistance through phone and email, ensuring prompt responses and resolution where possible at first contact.
- Perform initial issue diagnosis for all reported problems, escalating to the appropriate support teams if needed based on established processes.
- Keep users informed with timely updates on ongoing issues, ensuring communication aligns with service level expectations.
- Take full ownership of support tickets, ensuring complete and accurate documentation, and following through until each case is resolved.
- Monitor support trends and escalate to supervisors when noticing an unusual increase in specific issues or volume.
Requirements:
- At least 1 year of IT Service Desk Experience (Call Centre Environment)
- Minimally Nitec in IT / Related Studies will be considered
Interested applicants, please Apply Now.
Kindly understand that only shortlisted candidates will be notified.
Fiona Leow (R21100211)
Senior Consultant
RecruitFirst Pte Ltd (E.A. 13C6342)
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Requirements:
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