IT Service Desk | 8.5 Hr Shift | 5.5 Work Days | 1 Year Contract | East | $3,000 - Toa Payoh

Duration of Work: 1 Year Contract (Renewable!)

Work Day & Hours:

• Monday to Friday, 8.5 hours staggered shift between 7.30 am – 7.30 pm
• Saturday, 7:30 am – 2:00 pm

Responsibilities:

• Provide frontline technical assistance through phone and email, ensuring prompt responses and resolution where possible at first contact.
• Perform initial issue diagnosis for all reported problems, escalating to the appropriate support teams if needed based on established processes.
• Keep users informed with timely updates on ongoing issues, ensuring communication aligns with service level expectations.
• Take full ownership of support tickets, ensuring complete and accurate documentation, and following through until each case is resolved.
• Monitor support trends and escalate to supervisors when noticing an unusual increase in specific issues or volume.

Requirements:

• At least 1 year of IT Service Desk Experience (Call Centre Environment)
• Minimally Nitec in IT / Related Studies will be considered

Interested applicants, please Apply Now.

Kindly understand that only shortlisted candidates will be notified.

Fiona Leow (R21100211)

Senior Consultant

RecruitFirst Pte Ltd (E.A. 13C6342)