IT Service Desk | 8.5 Hr Shift | 5.5 Work Days | 1 Year Contract | East | $3,000 - Geylang
RecruitFirst Geylang Full-time
Location (Nearest MRT): East
Salary: Up to $3,000 Basic Salary
Salary: Up to $3,000 Basic Salary
Duration of Work: 1 Year Contract (Renewable!)
Work Day & Hours:
- Monday to Friday, 8.5 hours staggered shift between 7.30 am – 7.30 pm
- Saturday, 7:30 am – 2:00 pm
Responsibilities:
- Provide frontline technical assistance through phone and email, ensuring prompt responses and resolution where possible at first contact.
- Perform initial issue diagnosis for all reported problems, escalating to the appropriate support teams if needed based on established processes.
- Keep users informed with timely updates on ongoing issues, ensuring communication aligns with service level expectations.
- Take full ownership of support tickets, ensuring complete and accurate documentation, and following through until each case is resolved.
- Monitor support trends and escalate to supervisors when noticing an unusual increase in specific issues or volume.
Requirements:
- At least 1 year of IT Service Desk Experience (Call Centre Environment)
- Minimally Nitec in IT / Related Studies will be considered
Interested applicants, please Apply Now.
Kindly understand that only shortlisted candidates will be notified.
Fiona Leow (R21100211)
Senior Consultant
RecruitFirst Pte Ltd (E.A. 13C6342)
RecruitFirstToa Payoh, 4 km from Geylang
and following through until each case is resolved.
• Monitor support trends and escalate to supervisors when noticing an unusual increase in specific issues or volume.
Requirements:
• At least 1 year of IT Service Desk Experience (Call Centre Environment...
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☎️ Interested applicants → Simply apply below with your resume!
We regret to inform that only shortlisted candidates will be notified...