IT Service Desk Officer, Shift Hours, Up to $3000, East

1. Initial stage (First 3months)

1. 12 Hours Shift Rotation after Initial stage:

1. day work, 2-day rest rotation.

Shift allowance will be provided accordingly.

Salary: up to $3000 *(based on qualification and experience)

1. Provide First Call Resolution (FCR) technical support via phone and email.
2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level.
4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Requirements: ✅ Min. Higher Nitec in IT related fields.

✅ Must be comfortable with staggered shifts and the transition to 12-hour shift

☎️ Interested applicants → Simply apply below with your resume!

We regret to inform that only shortlisted candidates will be notified!

Thank you!

RecruitFirst Pte Ltd (E.A.13C6342)