Service Desk/ IT Support Helpdesk - Geylang
ITCAN PTE. LIMITED Geylang Full-time
- Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Customer Centric oriented, manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
- 12 hrs shift or Staggerd working hrs
ITCAN PTE. LIMITEDGeylang
Perform First level troubleshooting on all reported incidents
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the...
RecruitFirstGeylang
Service Desk Experience (Call Centre Environment)
• Minimally Nitec in IT / Related Studies will be considered
Interested applicants, please Apply Now.
Kindly understand that only shortlisted candidates will be notified.
Fiona Leow (R21100211)
Senior...
ITCAN PTE. LIMITEDToa Payoh, 4 km from Geylang
level resolver groups as per work instructions.
3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4. Maintain ownership of cases and follow-up on reported issues until closure and gather...