Geylang - IT Service Desk | 12 Hrs Shift | 1 Year Contract | Central | Up to $3,000

apartmentRecruitFirst placeGeylang scheduleFull-time calendar_month24/6/25

Location (Nearest MRT): Central
Salary: Up to $3,000 Basic Salary + Shift Allowance
Duration of Work: 1 Year Contract (Renewable!)
Work Day: Mondays to Fridays
Work Hours: 12 Hours Shift (8.00 am to 8.00 pm & 8.00 pm to 8.00 am)

Shift Pattern: 2 Days Work, 2 Days Off

Responsibilities:

Provide frontline technical assistance through phone and email, ensuring prompt responses and resolution where possible at first contact.
Perform initial issue diagnosis for all reported problems, escalating to the appropriate support teams if needed based on established processes.
Keep users informed with timely updates on ongoing issues, ensuring communication aligns with service level expectations.
Take full ownership of support tickets, ensuring complete and accurate documentation, and following through until each case is resolved.
Monitor support trends and escalate to supervisors when noticing an unusual increase in specific issues or volume.

Requirements:

At least 1 year of IT Service Desk Experience (Call Centre Environment)
Minimally Nitec in IT / Related Studies will be considered

Interested applicants, please Apply Now.

Kindly understand that only shortlisted candidates will be notified.

Fiona Leow (R21100211)

Senior Consultant

RecruitFirst Pte Ltd (E.A. 13C6342)

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