[ref. m96861416] Toa Payoh - IT Service Desk | 12 Hrs Shift | 1 Year Contract | Central | Up to $3,000

apartmentRecruitFirst placeToa Payoh scheduleFull-time calendar_month 
Location (Nearest MRT): Central
Salary: Up to $3,000 Basic Salary + Shift Allowance
Duration of Work: 1 Year Contract (Renewable!)
Work Day: Mondays to Fridays
Work Hours: 12 Hours Shift (8.00 am to 8.00 pm & 8.00 pm to 8.00 am)

Shift Pattern: 2 Days Work, 2 Days Off

Responsibilities:

  • Provide frontline technical assistance through phone and email, ensuring prompt responses and resolution where possible at first contact.
  • Perform initial issue diagnosis for all reported problems, escalating to the appropriate support teams if needed based on established processes.
  • Keep users informed with timely updates on ongoing issues, ensuring communication aligns with service level expectations.
  • Take full ownership of support tickets, ensuring complete and accurate documentation, and following through until each case is resolved.
  • Monitor support trends and escalate to supervisors when noticing an unusual increase in specific issues or volume.

Requirements:

  • At least 1 year of IT Service Desk Experience (Call Centre Environment)
  • Minimally Nitec in IT / Related Studies will be considered

Interested applicants, please Apply Now.

Kindly understand that only shortlisted candidates will be notified.

Fiona Leow (R21100211)

Senior Consultant

RecruitFirst Pte Ltd (E.A. 13C6342)

apartmentITCAN PTE. LIMITEDplaceToa Payoh
Perform First level troubleshooting on all reported incidents  •  Provide First Call Resolution (FCR) technical support  •  Troubleshoot and investigate cause of user’s problem  •  Update work information with all troubleshooting steps used in the...
apartmentRecruitFirstplaceGeylang, 4 km from Toa Payoh
Service Desk Experience (Call Centre Environment)  •  Minimally Nitec in IT / Related Studies will be considered Interested applicants, please Apply Now. Kindly understand that only shortlisted candidates will be notified. Fiona Leow (R21100211) Senior...
apartmentITCAN PTE. LIMITEDplaceToa Payoh
level resolver groups as per work instructions.   3.  Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level   4.  Maintain ownership of cases and follow-up on reported issues until closure and gather...