Restaurant manager

apartmentRUXU TONGSUI GROUP PTE. LTD. placeToa Payoh scheduleFull-time calendar_month 
Responsibilities
  • Coordinate daily Front of the House and Back of the House restaurant operations to ensure smooth workflow and service delivery
  • Deliver superior customer service to maximize satisfaction and loyalty
  • Respond efficiently and accurately to customer complaints to resolve issues promptly
  • Regularly review product quality and research new vendors to maintain high standards
  • Organize and supervise staff shifts to optimize coverage and productivity
  • Ensure compliance with sanitation and safety regulations to uphold health standards
  • Manage the restaurant’s public image and suggest improvements to enhance reputation
  • Control operational costs by identifying and implementing waste reduction measures
  • Promote the brand in the local community through word-of-mouth and restaurant events to increase visibility
  • Recommend marketing strategies such as discounts and social media ads to reach a broader audience
  • Train new and current employees on proper customer service practices to maintain service quality
  • Implement policies and protocols to sustain efficient future restaurant operations
Required competencies and certifications
  • Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
  • Proven customer service experience in a managerial capacity
  • Extensive food and beverage (F&B) knowledge, including the ability to recall ingredients and dishes to inform customers and staff
  • Familiarity with restaurant management software
  • Strong leadership, motivational, and people management skills
  • Acute financial management skills
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