Project Manager - The Bank of East Asia, Limited

Responsibilities

• Develop and manage project plans, timelines and budgets
• Coordinate and lead cross-functional teams to achieve project objectives
• Identify and mitigate potential project risks and issues
• Foster strong relationships with stakeholders to ensure alignment and successful execution
• Monitor project progress and provide regular updates to Head of Department and management team
• Ensure projects adhere to company policies, industry standards and best practices
• Drive continuous improvement and efficiency in project delivery

• Assist Head of Department to handle and resolve all customers’ feedback and complaints in a fair, objective and timely manner
• Analyze and perform deep dive analysis of the complaints to identify root causes and systemic issues and to develop a solution to avoid future occurrences
• Manage and implement service quality initiatives within the Branch to ensure consistent delivery of quality customer service for a positive end-to-end customer experience across the Branch’s touchpoints

• Bachelor’s / University degree preferably in a technical discipline such as Engineering or Computer Science
• Minimum 3 - 5 years’ working experience in related field, preferably in banking or financial services
• Good knowledge of banking operations, processes and core banking systems
• Proven ability in managing projects relating to service or business process re-design/re-engineering, and proven track record in business analysis, process re-design, measuring and managing key process indicators
• Knowledge of project management skills, including project planning, meeting project timelines and budgets, and able to overcome challenges through problem solving, negotiation and root cause analysis
• High proficiency in Microsoft Office applications, particularly Excel and Access. Proficiency in Visual Basic Applications is an added advantage
• Proficiency in programming languages and experience in Robotic Process Automation is preferred
• Six Sigma Green Belt Certification is a plus
• Certification in project management is preferred