Key account manager

Concurrently, to ensure that the sales department works cross functionally with other departments such as marketing, quality and production to bring forth the best sales experience to the company’s customer base.

• Control and handling of existing customer accounts effectively and develop strong rapport with key and strategic accounts being assigned.
• Develop new leads and new accounts to achieve sales and profit objectives set by management.
• Creative selling in offering solution-based services to customers, assessing risks with effective planning and project management.
• Effective planning, setting monthly/ annual sales goals via analyzing data on past performance and curation of sales pipelines and projecting future performance.
• Explore new and existing products to widen company’s offer range.
• Review buffer stock programs (VMI, Consignment, JIT, etc) regularly with customers to ensure optimal level of stock buffering – enough buffer to meet commitments to customers, while minimising obsolescence risk.
• Review customers’ contracts and ensure compliance with company’s contractual guidelines and procedures, before entering into agreement with prior approval from management.
• Monitor industry trends and analyse market demand to generate accurate forecast so that the company could make necessary adjustment in capacity and resources.
• Uphold professionalism in selling and key account management, promote company’s brand name and participate in trade promotion events when needed.
• Attend to customer’s complaint and co-ordinate with Quality Department to resolve quality/ technical/ delivery/ service issues.
• To perform other tasks as may be assigned by the respective supervisor or management.

• Minimum Diploma in Biotechnology / Life Sciences Diploma and/or at least 3 years’ experience in sales/ customer service.
• Prior experience in sales and marketing and preferably 1-2 years in Life Science Products with understanding of fluid transfer products and single use assemblies.
• Excellent communication skills and ability to understand customer requirements.
• Ability to build relationships with customers, cross-functional counterparts, inter-departments and upper management.
• Analytical skills: Driving data-driven reports and opportunity pipelines through his/her understanding of pricing, margins, and discounting impacts.
• Able to prioritize and effective time management