Customer service manager

apartmentKOSSA PTE. LTD. placeBukit Merah descriptionPermanent calendar_month7/5/26

Roles & Responsibilities

Oversee daily customer service operations and team performance.
Train, mentor, and develop customer support representatives.
Handle customer escalations and complex service issues.
Develop and implement customer service policies and best practices.
Monitor KPIs such as response time, resolution rate, and customer satisfaction scores (CSAT).
Analyze customer feedback to identify service improvement opportunities.
Collaborate with sales, marketing, and product teams to improve customer experience.
Manage customer support tools.
Ensure compliance with company policies and industry regulations.
Stay updated on customer service trends and technologies.

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