Customer service manager
KOSSA PTE. LTD. Toa Payoh Permanent
Roles & Responsibilities
- Oversee daily customer service operations and team performance.
- Train, mentor, and develop customer support representatives.
- Handle customer escalations and complex service issues.
- Develop and implement customer service policies and best practices.
- Monitor KPIs such as response time, resolution rate, and customer satisfaction scores (CSAT).
- Analyze customer feedback to identify service improvement opportunities.
- Collaborate with sales, marketing, and product teams to improve customer experience.
- Manage customer support tools.
- Ensure compliance with company policies and industry regulations.
- Stay updated on customer service trends and technologies.
Newton, 3 km from Toa Payoh
Roles & Responsibilities
• Oversee daily customer service operations and team performance.
• Train, mentor, and develop customer support representatives.
• Handle customer escalations and complex service issues.
• Develop and implement customer...
KOSSA PTE. LTD.Geylang, 4 km from Toa Payoh
Roles & Responsibilities
• Oversee daily customer service operations and team performance.
• Train, mentor, and develop customer support representatives.
• Handle customer escalations and complex service issues.
• Develop and implement customer...
dnata Airport ServicesChangi, 16 km from Toa Payoh
The Customer Service Manager is responsible for leading end-to-end airport customer service operations, ensuring excellence in service delivery and operational efficiency.
This role serves as the primary liaison between airline partners...