Customer service manager
Newton Full-time
Roles & Responsibilities
- Oversee daily customer service operations and team performance.
- Train, mentor, and develop customer support representatives.
- Handle customer escalations and complex service issues.
- Develop and implement customer service policies and best practices.
- Monitor KPIs such as response time, resolution rate, and customer satisfaction scores (CSAT).
- Analyze customer feedback to identify service improvement opportunities.
- Collaborate with sales, marketing, and product teams to improve customer experience.
- Manage customer support tools.
- Ensure compliance with company policies and industry regulations.
- Stay updated on customer service trends and technologies.
KOSSA PTE. LTD.Bukit Merah, 3 km from Newton
Roles & Responsibilities
• Oversee daily customer service operations and team performance.
• Train, mentor, and develop customer support representatives.
• Handle customer escalations and complex service issues.
• Develop and implement customer...
Infreight Logistics Pte LtdNovena, 2 km from Newton
Manage customer expectations regarding shipment schedules, documentation, and other service-related matters.
• Handle escalations and resolve service issues effectively to maintain service quality.
Operations Management:
• Oversee end-to-end freight...
ICICI BANK LIMITEDBukit Merah, 3 km from Newton
Role Purpose
The Customer Service Manager, Liability Operations is responsible for managing end-to-end operational workflows for corporate clients, ensuring compliance with existing policies, and delivering seamless transaction processing...