Customer service & operations manager (freight forwarding)
Infreight Logistics Pte Ltd Novena Full-time
Key Responsibilities:
Customer Service:
Customer Service:
- Serve as the primary point of contact for customers, addressing inquiries, complaints, and requests promptly.
- Build and maintain strong customer relationships to ensure customer satisfaction and loyalty.
- Manage customer expectations regarding shipment schedules, documentation, and other service-related matters.
- Handle escalations and resolve service issues effectively to maintain service quality.
- Oversee end-to-end freight forwarding operations, including planning, booking, documentation, and tracking.
- Ensure timely and accurate preparation of shipping documents such as BL, AWB, invoices, and packing lists.
- Monitor shipments to ensure on-time delivery and compliance with customer requirements.
- Liaise with carriers, freight partners, customs, and other stakeholders to coordinate seamless logistics operations.
- Lead and mentor a team of customer service and operations staff, providing guidance and support.
- Set KPIs for the team, monitor performance, and conduct regular performance reviews.
- Train staff in customer service protocols, operational procedures, and industry compliance.
- Strong knowledge of freight forwarding operations, logistics processes, and trade compliance.
- Excellent communication and interpersonal skills to manage customer relationships and team collaboration.
- Problem-solving abilities to handle operational challenges and service escalations.
- Leadership skills to manage and motivate teams effectively.
- Proficiency in freight management software and tools.
- A degree or diploma in logistics, supply chain management, or a related field.
- 5+ years of experience in freight forwarding or logistics, with at least 2 years in a supervisory role.
- Familiarity with Sysfreight or similar systems is a plus.
M4 Solutions Pte LtdToa Payoh, 2 km from Novena
About the Role
We are seeking a dedicated and detail-oriented Customer Service Assistant to support our Customer Service Team. This role focuses on data creation, entry and documentation, and ensuring smooth daily operations by handling customer...
THE SUPREME HR ADVISORY PTE. LTD.Toa Payoh, 2 km from Novena
Air Import Customer Service Executive
• Working Location: Alps Ave (Changi)
• Working hours: Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary: $2500-$3500
Job Summary:
The Airfreight Customer Service Executive (Import) in Freight Forwarding...
Advisory SingaporeToa Payoh, 2 km from Novena
ABOUT THE ROLE:
You will be supporting to assists guests, residents and visitors, provide customer service support for, area locations and other concierge service needs. Complete records, reports and other duties as required and assigned.
WHAT YOU...