Bank Ops Analyst – 3 months Contract - Toa Payoh - ref. c58296203

Key Responsibilities:

• Perform independent assessments of root causes and mitigating actions for issues/errors, including escalation and reporting when required.
• Review Business Continuity Plans (BCP) and coordinate departmental BCP exercises.
• Conduct periodic reviews of system access rights.
• Lead and perform the Risk and Control Self-Assessment (RCSA) exercise.
• Oversee management information systems (MIS) for the department, including Key Risk Indicators (KRIs) and other metrics to facilitate escalation and timely resolution of issues.
• Conduct physical stock counts and perform stock reconciliation.

• Maintain and monitor project plans, schedules, work hours, and budgets.
• Assist and/or lead user requirement gathering, reviews, and documentation.
• Coordinate product walkthrough sessions and user training.
• Represent operations users in project and initiative development processes.
• Document and follow up on actions and decisions from meetings, collaborating with stakeholders to define requirements, scope, and objectives.
• Participate in User Acceptance Testing (UAT) for new products and system enhancements

Requirements:

• Diploma or Degree in Business, Finance, Risk Management, or a related discipline.
• Minimum 1–2 years of relevant work experience is good to have.
• Excellent analytical, organizational, and communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Able to work independently and in a team-oriented environment.
• Detail-oriented with the ability to handle multiple tasks under tight deadlines.

Interested candidates may send in their resume and cover letter directly to gem.cabria@manpower.com.sg (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

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