Temporary Customer Relations Officer (On 3-month Contract)

• Guide shoppers through West Mall Rewards app download and installation
• Provide hands-on support for shoppers during campaign redemptions
• Work closely with the customer service team and assist in the execution of the mall’s promotion and redemption programs and member redemptions
• Handle shoppers’/ tenants’ feedback and enquiries and provide necessary assistance promptly and resolution of complaints in a tactful and professional manner
• Assist social media winners, verify eligibility, maintain records, and manage inventory with precision
• Support on-ground campaigns and events, ensuring smooth operations
• Any other ad-hoc duties assigned by Senior Manager / Senior Executive, A&P

• Minimum Diploma in Hospitality/Tourism or related discipline
• Cheerful personality and passionate about customer service
• Good leadership and people management skills, and able to work independently
• Good command of the English Language, both written and spoken
• Proficient in computer skills (MS Word, Excel)
• Able to work on weekends/public holidays

No fee shall be paid in the event a candidate is hired by our Company where no pre-existing agreement is in place.