Assistant Manager (Business Operations)

• Supporting the Manager and cross-functional teams, coordinating and planning clinic activities, utilization of manpower and resources, to ensure cost efficiency, effective management and smooth daily operations of the clinic.
• Identify and ensure operational workflow align with service quality and clinical standards
• Assist in the Implementation of new services / work processes through planning and assessments of industry best practices.
• Develop and roll out training manuals and SOPs to ensure consistency in service delivery across all clinics
• Managing internal communications to ensure key stakeholder management for prompt reaction to operational needs
• Ensure compliance with approved policies and procedures with government regulations
• Involvement in the planning and approval of staff roster, work performance reviews and improvement plans, and cultivate developmental plans
• Perform regular audits onsite on a full spectrum of policies and procedures
• Ensure that current processes meet and comply with the business goals and objectives, accreditation and regulate agency requirements
• Opportunity to collaborate with team members across other departments, focusing on manpower planning, training and development, digital and service transformation, policy and workflows, new clinics development, and emergency planning.
• Perform any other duties as assigned

Skills & Competencies:

• Degree in any relevant discipline
• Strategic thinking with business acumen
• Excellent communication and interpersonal skills
• Data-driven decision-making
• Change management and project execution
• Financial and resource planning expertise
• 2 years of experience within healthcare operations would be advantageous.
• Proficiency in MS Office applications