Sales and Business Operations Lead

Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets.

You will work closely with Sales Leadership, Finance, and cross-functional teams to improve operational visibility, support decision-making, and help drive process maturity as the company scales. You will thrive in this role if you enjoy solving operational problems, improving workflows, and bringing structure and clarity to fast-moving environments.

• Sales Operations & Reporting: Own and manage day-to-day sales operations activities, including pipeline tracking, reporting, target tracking, quarterly business reviews (QBRs), commission calculations, and operational support for sales leadership.
• CRM Ownership & Process Management: Maintain and improve Customer Relationship Management (CRM) workflows, data quality, reporting structures, automations, and pipeline governance across the sales organisation.
• Data Analysis & Business Insights: Investigate and analyse operational and commercial data across multiple systems to identify trends, inconsistencies, business gaps, and opportunities for improvement.
• Operational Improvement & Workflow Optimisation: Document workflows and Standard Operating Procedures (SOPs), identify operational inefficiencies, and proactively improve processes to support scalability and productivity across teams.
• Cross-Functional Collaboration: Work closely with Sales, Finance, Leadership, and other internal stakeholders to support reporting requests, operational initiatives, and process alignment across departments.
• Project & Initiative Ownership: Take ownership of smaller operational improvement initiatives and workflow optimisation projects, helping teams simplify manual processes and improve operational efficiency.
• Leadership Support: Support senior leadership with timely operational insights, reporting analysis, and ad hoc business investigations in a fast-paced environment.
• Continuous Improvement Mindset: Challenge existing ways of working, ask thoughtful questions about operational inefficiencies, and contribute ideas that improve visibility, structure, and execution across the organisation.

• Sales Operations & Business Operations Experience: Experience in Sales Operations, Business Operations, Revenue Operations, or similar operational roles within a SaaS, technology, or fast-growing company environment.
• CRM & Workflow Management: Hands-on experience managing CRM platforms such as HubSpot, Salesforce, or similar systems, including pipeline management, workflow maintenance, reporting, and process improvement.
• Operational Execution & Ownership: Strong execution mindset with the ability to independently manage operational responsibilities, prioritise work, and drive follow-through in dynamic environments.
• Reporting & Data Analysis: Strong analytical and problem-solving skills, with practical experience working with operational, commercial, or financial data to investigate issues and generate actionable insights.
• Excel & Business Intelligence Tools: Comfortable working with Excel, pivot tables, reporting tools, and business intelligence platforms such as PowerBI, Tableau, or similar tools.
• Process Documentation & SOPs: Experience documenting workflows, maintaining operational SOPs, and improving operational consistency across teams.
• Process Improvement Mindset: Ability to identify inefficiencies, challenge existing processes constructively, and contribute to workflow optimisation and operational maturity initiatives.
• Stakeholder Management: Confidence working with senior stakeholders and leadership teams, including handling ad hoc operational requests and presenting findings clearly and professionally.
• Startup & Scale-Up Environment: Experience operating in fast-paced startup or scale-up environments where adaptability, initiative, and cross-functional collaboration are important.
• AI & Productivity Tools: Interest in using AI and productivity tools to improve operational efficiency, documentation, reporting, or workflow management is highly preferred.
• Professional Maturity & Confidentiality: Ability to handle confidential operational, financial, and commercial information with professionalism and discretion.
• Location: This role is to be based in Singapore, working on a hybrid WFO / WFH basis

• Training and Development
• Discretionary Yearly Bonus & Salary Review
• Healthcare Coverage based on location
• 20 days Paid Annual Leave, plus other leave allowances

Toku has been recognised as a LinkedIn Top Startup and by the Financial Times as one of APAC’s Top 500 High Growth Companies. If you’re looking to be part of a company on a strong growth trajectory while working on meaningful, real-world challenges, we’d love to hear from you.