Senior Manager, New Business Operations and Delivery

PURPOSE

This role will be expected to lead and manage new business operations team to deliver strategic initiatives that aim to achieve operations efficiency and deliver remarkable service experience to our customers and intermediaries.

• Oversee new business operations function that processes new applications of life and health business and support new business administration.
• Work closely with distribution and underwriting team to achieve productive targets including enquiries from BDMs or advisers pertaining to the applications submitted.
• Provide guidance, training and development programs to build competency of the team to deliver a delightful service experience to our customers and intermediaries.
• Support new product launches and corporate’s initiatives by providing requirements for new business and establishing appropriate standard operating procedures.
• Perform regular reviews on existing processes and to enhance operations efficiency through process reengineering and automation and any system rectification, if required.
• Ensure customer due diligence check are conducted for both individual and corporate clients.
• Follow up on outstanding requirements to expedite issuance and resolve any payment issues for initial premium.
• Manage all alteration request received from customers or advisers and ensure proper workflow of documents archival.
• Provide training and consultation support to distribution channels.
• Reduce operational risk by settings guidelines, procedures and controls that are compliance to the Company’s risk governance and philosophy.
• Deliver the Company’s key performance indicators and strategic initiatives.
• Review, monitor and manage financial budgets and expedition for the function.
• Provide regular management reports on new business.
• Support New Business projects including product launches and enhancements, system improvements, etc.

• Diploma/Degree holder
• Must have at least 10 years of experience in life insurance operations, preferably in new business and projects
• Experience in managing a New Business team is required.

• Strong knowledge in life & health insurance including investment linked products.
• Good understanding on regulatory related to life and health insurance.
• Strong managerial and leadership skill
• Good verbal and written communication skills.
• Strong interpersonal and stakeholder management skill especially with experience working with distributors.
• Good analytical, problem solving and decision-making skills.
• Good coaching skills