Store Sales Executive

Company description:

The Pokémon Company is a company that produces the worldwide brand Pokémon. Pokémon Center Singapore is the first official Pokémon store opened outside Japan in Asia. The store offers an array of Pokémon merchandise such as toys, stationeries, video games, trading card games and many more, as well as original merchandise that are exclusive to Singapore!

We are seeking a proactive Store Sales Executive to lead our team in delivering exceptional guest experiences. In this role, you will oversee daily operations, mentor staff, and collaborate on exciting brand activations and merchandise launches.

If you are a strong communicator with a passion for leadership and operational excellence, we want to hear from you!

Job Responsibilities:

• Assist Store manager and Assistant Store Manager (s) in all areas of daily store operations; including, but not limited to, customer service, inventory management, visual merchandising, human resource and brand promotion.
• Manage daily store operations, including opening/closing procedures, cash handling, and leading team briefings to align on daily sales targets.
• Communicate effectively within the team to ensure smooth handovers and daily operational excellence.
• Drive exceptional customer service standards through maintaining a safe environment for staff and guests, and resolving complex customer customer issues with professional autonomy.
• Support store management by mentoring staff on product knowledge and service standards to foster a high-performing, inclusive team culture.
• Analyse sales and customers trends, to collaborate with the other team members of the store management to develop and implement strategies that drive revenue and improve guest and customer experience.
• Lead the execution of store promotions and merchandise launches while collaborating with the Business promotion team to maximise brand engagement and sales.
• Ensure compliance with company policies, procedures, and standards, including health and safety regulations and loss prevention protocols.
• Task Rotation: Entrusted with rotating lead responsibilities to collaborate with other teams, including:

1. Inventory Management: Partner with the Merchandising team to streamline product deliveries and inventory registration, ensuring 100% stock accuracy and operational readiness.
2. Visual Merchandising (VM): Coordinate with the Inventory lead and Merchandising team to optimize store layouts and displays, enhancing visual appeal to drive customer engagement.
3. Human Resources (HR): Manage staff scheduling to ensure optimal coverage and support the HR team in store staff recruitment to maintain high service standards.
4. Social Media Management: Co-manage brand social media platforms with Business Promotion team to boost community engagement and promote new merchandise, launches, and in-store events.

• Carry out other duties and obligations as assigned by the company, in line with the responsibilities of the role.

Job Requirements:

• Have a Diploma or equivalent in Retail/Logistics, or any related field.
• Proficient in English to effectively communicate with guests and lead internal team briefings.
• Have the passion and interest in the Pokémon Brand and merchandise.
• Dedication to deliver and mentor others in customer service standard to ensure guest satisfaction.
• Detail-oriented and meticulous
• Proven leadership and communication skills to effectively manage staff and collaborate with the management team.
• Strong organizational and time-management abilities to oversee daily (shopfloor) operations and backend corporate tasks.
• Proficient in Microsoft Office and Google Workspace applications.
• Additional familiarity or knowledge on these topics is an advantage:
• Inventory management system (e.g. SAP By Design)
• Basic HR practices and labor law knowledge
• Social media platform management
• Flexibility to work in shift hours, including weekends and public holidays.

• Contract-basis (Renewable, subject to work performance)

• Transportation allowance available
• Include 13th Month bonus (Annual Wage Supplement)
• Variable Bonus (Profit-sharing, to company's discretion)

• Wide coverage of Medical Insurance including Dental and Health Screening coverage
• Annual leave entitlements starting from 14 days a year, maximum up to 20 days a year based on completed year of service.
• Employee Discount

Note: Only shortlisted candidates will be notified.