Desktop Support Engineer - MAC OS - Yishun

You will play a vital role in resolving technical issues, educating users, and ensuring optimal system performance.

• Provide hands-on Mac support (mandatory requirement).
• Deliver diagnostic services, including scanning and defragmenting drives.
• Update antivirus definitions and perform spyware scans.
• Update system and application drivers regularly.
• Conduct battery diagnostics and report disk drive status.
• Perform laptop imaging (Mac and Windows).
• Troubleshoot system and software issues.
• Support laptop training and orientation sessions.
• Upgrade laptops, memory, and smart devices as needed.
• Recover and manage IT assets (Tech Bar support).
• Raise user awareness on new services and applications.
• Perform proactive health checks on user devices.
• Educate users on available support channels (e.g., chat, self-service).
• Communicate planned outages or maintenance windows that may affect users.
• Provide clear verbal and written communication in both primary and secondary assigned languages.

• Strong experience in Mac OS support is mandatory.
• Prior experience in IT support, especially within enterprise environments.
• Excellent customer service and communication skills.
• Ability to multitask and adapt to a dynamic support environment.
• Proficient in both written and spoken English; bilingual capabilities preferred.

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