L1 Desktop Support Engineer / Work In Schools (Up to $2200) | Islandwide
RecruitFirst Bedok Full-time
Position – Desktop Support
Location – Islandwide Location Available
Duration – 1 Year Contract (Renewable)
Working Hours – Mon to Fri, Office Hours
Location – Islandwide Location Available
Duration – 1 Year Contract (Renewable)
Working Hours – Mon to Fri, Office Hours
Salary - $2000-$2400
Responsibilities:End User Support - Client Management:
- Perform troubleshooting for client platform-related problems.
- Respond promptly to incidents, investigate, and provide timely resolutions.
- Handle service requests related to client platforms.
- Monitor the agreed service level, document system configurations, and provide regular reporting.
- Participate in client platform implementation and upgrade projects.
- Follow up with vendors for hardware replacements.
- Manage asset records and user account management (e.g., password creation, reset, and deletion).
- Perform local server administration to facilitate software distribution and patch management service.
- Manage client platform implementation/upgrade projects.
- Ensure deliverables meet service level requirements and propose/implement action plans when required.
- Establish facility management standards/best practices to ensure operational consistency across project/facility management teams.
- Submit progress reports.
ICT Equipment Support:
- Troubleshoot and resolve ICT equipment incidents, set up equipment, and provide support for all ICT-related issues.
- Set up ICT equipment and provide support for all ICT-related issues.
- Update ICT equipment records in the Management System within 3 working days.
- Assist in pushing mobile carts to classrooms.
- Carry out routine and operational scheduled work.
- Regularly build and maintain hard disk images.
- Carry out re-installation (cloning) of desktop images.
- Conduct annual physical stock takes for ICT equipment.
- Minimally Nitec/Diploma in Information Technology or similar fields
- Must be willing to travel islandwide to support various MOE schools.
- Must be physically fit to carry heavy IT equipment up and down stairs, as not all schools have lifts.
- Good communication and interpersonal skills, with the ability to express themselves clearly in both spoken and written English.
- Must be comfortable undergoing security clearance
Please note: work pass application & security clearance may up to 2 months
Please send me your resume to [email protected]
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