[ref. c50817317] Desktop Support Engineer - Pasir Ris

Roles and Responsibilities

1. Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
2. Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.
3. Duty Engineers on standby are to answer all incoming calls within 10 rings. In the event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
4. Installation, re-installation, troubleshooting and reconfiguration of Bank’s standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components. Examples of such components are hard disk drive, CD-ROM drive, DVD-ROM drive, CD/DVD writer, multimedia kit, random access memory, processors etc.
5. Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.

1. Min 4 years of experience in administration and support of Desktop Applications.
2. Standard OA support, GL OMS trading platform support, knowledge on SGX application
3. Able to understand the workflow to SGX, SSH, STFP
4. Provide Level 1 network troubleshoot, Kiosk PC and switches support,
5. Provide Level 1 support to OSPL Remisiers & Dealer, Support Dealing Board, BT Phone, Support VPN, iPad, iPhone, MacBook etc.
6. Attend to Trader in the shortest time, due to trading price/volume.
7. Support OCS and NBR users