Customer Service Executive

Aramex has successfully introduced market-leading express delivery and logistics services to emerging economies. As a leading global provider of comprehensive logistics and transportation solutions, our breadth of services includes express courier delivery, freight forwarding, logistics, supply chain management, e-commerce, and record management services.

We are seeking a Customer Service Executive to join our Singapore team and will report to the Customer Service Manager. He / She will play an instrumental role in ensuring timely and reliable deliveries while providing outstanding customer support.

• Manage key customers account on their requirements
• Assist to provide shipments reports as and when required . Tracking of shipments from pick up to delivery and updating customers on the status of the shipment on timely basis
• Possess intimate knowledge of customer needs and ability to provide solutions
• Adhere to Customer Service Policies and Procedures to maximize the customers’ satisfaction in every transaction
• Attend to customers’ queries via email , service desks , phone calls and visitations when required
• Shipment pick up arrangement and coordination, quoting of rates, etc
• Manage daily customer complaints and ensure timely resolution
• Interact regularly with customers to understand and respond to their needs and get feedback on the service provided
• Cover front desk administrator as and when required and any absences from the team
• Any other duties as assigned from time to time

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computer and office applications.
• Ability to work in a fast-paced, deadline-driven environment.
• Familiarity with courier industry regulations and shipping documentation is an added advantage.
• 5.5 days; 9am – 6pm (Monday – Friday) & 9am – 1pm (Saturday)