Assistant Customer Service Manager (Contract Logistics, West) - Bukit Batok

apartmentCEVA Logistics placeBukit Batok scheduleFull-time calendar_month29/10/25

YOUR ROLE

The incumbent will be part of a larger team within the logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.

WHAT YOU WILL BE DOING

Maintain inventory accuracy in customer’s WMS system
Data compilation & reconciliation related reports
Accurate monthly billings
Achieve & maintain consistent service specific key performance indicator
Provide good customer services at all times
Conduct regular cycle count or annual stock take
Lead a team of Customer Service Officers & Warehouse personnel to fulfil commitment to customers
Lead key contact for customer in logistics related fields
Prompt reply for customers’ queries
Proactive to implement customer specific improvement program

Team management:

Ensure and monitor team compliance to the CEVA’s Code of Conduct and Company’s regulations
Ensure team’s understanding and implementation on CEVA’s Values in daily work behaviors
Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
Plan and monitor team development together with HR Division
Ensure updated Job Description availability for the team by coordinating with HR Division
Ensure all changes in Department / Section communicated properly to the team

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

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