Customer service manager
Bukit Batok Full-time
Customer service is the assistance and support provided by a company to its customers before, during, and after a purchase to enhance their experience and build loyalty. It involves helping with inquiries, troubleshooting problems, and providing guidance, and can be delivered through various channels like phone, email, chat, and in-person interactions.
Excellent customer service is crucial for business success because it increases customer satisfaction and retention, which are often more cost-effective than acquiring new customers.
Key aspects of customer service- Customer assistance: Providing help and advice to customers as they use products or services.
- Problem-solving: Addressing customer issues, complaints, and technical challenges.
- Relationship building: Creating a positive and reliable interaction that fosters customer loyalty.
- Customer experience: Focusing on the overall journey and making it as easy and enjoyable as possible for the customer.
- In-person: Assistance provided in a physical store or office.
- Phone and email: Traditional methods for direct and detailed communication.
- Live chat: Real-time help available on websites or apps.
- Social media: Platforms for public interaction and feedback.
- Self-service options: FAQs, knowledge bases, and AI-powered chatbots that allow customers to find answers on their own.
- Customer retention:Happy customers are more likely to remain loyal to a brand.
- Brand loyalty:Good service encourages repeat business and can lead to customers choosing a company over competitors.
- Business growth:Customer loyalty and positive word-of-mouth recommendations can contribute to revenue.
- Competitive advantage:Providing superior service can differentiate a company from its competitors, even if their products are similar.
CEVA LogisticsBukit Batok
in customer’s WMS system
• Data compilation & reconciliation related reports
• Accurate monthly billings
• Achieve & maintain consistent service specific key performance indicator
• Provide good customer services at all times
• Conduct regular cycle count...
KOLORIST PTE. LTD.Toa Payoh, 10 km from Bukit Batok
with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process
Qualifications & Requirements...
Noel Gifts InternationalBedok, 19 km from Bukit Batok
To support our growth plans, we seek to recruit a collaborative, dynamic and results-driven individual to join us as Customer Service Manager.
Responsibilities:
• Lead the Customer Experience and Operations Admin (CEOPA) Dept to ensure order...